Stays, programs and treatments
We do not give refunds for stays, programs or treatments, and the booking fee is not refundable. If you leave early or postpone your visit, anything you have paid and not used is kept as credit, and you can use it on a future visit.
If a room you booked is not available because of a mistake on our side, we refund you in full, including the booking fee.
Shop orders
Athma Kalari believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:
A cancellation will be considered only if you request it immediately after placing the order. However, the request may not be accepted if we have already started shipping the order.
If you receive a damaged or defective item, please report it to our customer service team within 2 days of receiving it. If you feel the product you received is not as shown on the site or does not meet your expectations, you must tell our customer service team within 2 days of receiving it. The customer service team will look into your complaint and make an appropriate decision.
If Athma Kalari approves a refund, it will take 6–8 days to process.